U

Visitor

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1 Message

Sat, Jun 4, 2022 10:07 PM

Flex box has become unusable

I have an Internet 1200 plan and my Flex box either blacks out and then reverts to the home screen after about 20 or 30 seconds, or continually pauses or stutters during shows. I just had this happen 6 times during a 1 hour show and gave up in frustration. Both the Flex box and the modem have been rebooted, and the scanning tool on the app does not detect any problems. I have not had any other Internet connectivity problems. The Flex box is 15' away from the modem.

Accepted Solution

Official Employee

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260 Messages

2 m ago

Hello @user_bbee0d, and thank you for reaching out about you Flex box issue. I would be happy to see if there is anything I can do to help, and if all else fails I can send you a new box to replace that one if we can't fix it for you. Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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