1 Message

Thu, Oct 28, 2021 10:37 PM


flex box charge


I was recently charged $20 for a flex box that I did not order or want and have never used. I am in the process of returning it. But seeing as I never ordered or used it can this charge be refunded to me?


Official Employee


677 Messages

1 y ago

Hi there @user_c07dd0! Thank you for visiting us here via our Forums platform. I am sorry to hear that you are being charged for a Flex box that you did not request. I want to look further into this. Can you please send me a DM for help?


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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