Visitor
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2 Messages
Flex Bix
I was sent a flex box that I didn’t ask for. I called and was told that it was free, mine to keep, and there were no worries. I didn’t even use it and got rid of it. This was 4 years ago. Today I cancelled my service and was told I would need to return it or I would be fined. I didn’t even know what he was talking about at first because it had been so long. Biggest scam, will not ever be returning as a customer.
XfinityJohnG
Official Employee
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2.6K Messages
14 hours ago
Thank you for reaching out to our team here. I am sorry about any misinformation that was provided on the box. The Flex box and service are free on an account, but the equipment would need to be returned. That is the same policy for any Xfinity owned devices. If you are not able to return that there are options we have from here to have that removed from the account.
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