Wasmurray's profile

Contributor

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24 Messages

Tuesday, March 14th, 2023 11:12 PM

Closed

flex Apple TV+

I have two Flex boxes and signed on to Apple TV+ on the first without incident but the second one has the problem others have identified, ie Apple logo then black screen.  Rebooted the device with the same result.

Contributor

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127 Messages

1 year ago

Hello @Wasmurray thank you for reaching out to Xfinity through our Forums! We appreciate you creating a public post regarding your Apple TV issue. Let's get this figured out. 

 

I appreciate you sharing that rebooting the device didn't resolve the issue. Have you had a chance to uninstall, and reinstall the Apple TV app on the Flex Box yet? If not, could you please give that a try, and let me know if that resolves the issue? 

Contributor

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24 Messages

@XfinityChristian​ I am not able to figure how to uninstall an app on the Flex Box.  I was able to resolve the issue by clearing the cache but that removed all login information on almost all apps.  However, being able to uninstall an app and reinstalling is a much better option in the event this happens again in the future.

Official Employee

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705 Messages

Thanks so much for the update @Wasmurray Glad to know clearing the cache and cookies resolved the login issue you're having! Did you have anymore questions or concerns for us? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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