flex Apple TV+

I have two Flex boxes and signed on to Apple TV+ on the first without incident but the second one has the problem others have identified, ie Apple logo then black screen. Rebooted the device with the same result.

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XfinityChristian

Official Employee

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94 Messages

7 days ago

Hello @Wasmurray thank you for reaching out to Xfinity through our Forums! We appreciate you creating a public post regarding your Apple TV issue. Let's get this figured out.

I appreciate you sharing that rebooting the device didn't resolve the issue. Have you had a chance to uninstall, and reinstall the Apple TV app on the Flex Box yet? If not, could you please give that a try, and let me know if that resolves the issue?

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Wasmurray

Contributor

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23 Messages

@XfinityChristian I am not able to figure how to uninstall an app on the Flex Box. I was able to resolve the issue by clearing the cache but that removed all login information on almost all apps. However, being able to uninstall an app and reinstalling is a much better option in the event this happens again in the future.

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6 days ago

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XfinityKei

Official Employee

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287 Messages

Thanks so much for the update @Wasmurray Glad to know clearing the cache and cookies resolved the login issue you're having! Did you have anymore questions or concerns for us?

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6 days ago

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Flex

Wasmurray

flex Apple TV+

XfinityChristian

Wasmurray

XfinityKei

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