mattdemaat's profile

Regular Visitor

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4 Messages

Thu, Feb 25, 2021 10:00 AM

Flex and Peacock

Today I changed our plan to one that said it came with Peacock Premium for free. During checkout I removed Flex because we have Roku tvs and don't need additional streaming devices.

 

The modem rebooted and my account says I'm on the plan now, but when I go to pair my existing Peacock account with Xfinity to upgrade to Peacock Premium it says my account isn't qualified for the deal. Is it just going to take morre time for Peacock Premium to be added to my account, or is taking a Flex device required to get the deal?

Responses

ComcastChad

Official Employee

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1.2K Messages

2 m ago

Believe, Flex or X1 is required to qualify for Peacock Premium.  Flex is free at no cost.  

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Regular Visitor

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4 Messages

2 m ago

so I can just get the Flex and not use it, but also get free Peacock Premium? There's no monthly rental fee? If so, how can I go about getting one? I could always hold onto it, in case one of the older roku tvs stops supporting updates, but for now I don't need it and wouldn't want to pay to have one just sitting around the house.

Regular Visitor

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4 Messages

2 m ago

This suggestion has led me down a path of extreme frustration.

 

Went ahead and got the Flex. Set it up, lets me in Peacock on the FFlex, but doesn't cache the login information, always makes me log in like it's the first time and always says I'm logged in as unauthenticated.

 

I google it; forums say that the flex box needs to be authenticated and that support can do so.

 

Call support, they spend 35 minutes meandering toward no solution, eventually try to have me reconnect the flex with wps. After that doesn't work, she says she's restarting the router portion of the xfi gateway. This wipes out the ssids from the router and she blames me, claiming I factory restored the device . I'm now yelling, she says she will have someone call me back in a hour to fix it.

 

An hour passes and I fix it myself by setting up a new ssid and putting everything in the house back on the wireless network (please don't let them near the hardware again). I get the Flex back on the netwok, try logging in again, still logging in as unauthenticated. 

 

This is ridiculous in a vast and stupefying matrix of interacting ways. Still don't have peacock premium, had to set up the modem\router again, and now I live in fear that at some point the theoretical "advanced technician" she was going to sic on me undoes my fix without calling first.

 

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