YasserRabello's profile

New Poster

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3 Messages

Mon, Nov 23, 2020 1:00 PM

Feedback on FLEX tv box

First of all, it's been awful to get a customer service representative over the phone, the main menu makes us go around in circles and then i tried chatting instead. But many representatives i spoke to are not able to help me. What i want is just to give a feedback about the Flex tv so the developers of it fix the issues and release a new software update. So here is my suggestions: first create a feedback option in your website or through the device itself about your products, so i dont have to post it here for another representative who is not going to be able to help me to read. This message should be sent directly to the software engineers because they will know what im talking about.
Second: in settings, there should be an option to update the software/firmware like there is in other operating systems like iOS, android, etc.
Third and the primary reason why im writing this: some apps doesnt have the LOGIN button. Only SUBSCRIBE button, and i already tried hitting subscribe to see if after that they will give me an option to login, but instead they start a new subscription on an app that i already pay for it. That's not what i wanted. Because i had to call in and cancel the subscription payment on the app that i already pay for. So the apps that i've seen so far that there is no way to login are GAIA and History Vault. Other apps like Hulu, Netflix, Amazon music, YouTube and Prime video, i had no issues to login at all. The Login was there for those apps. So create a Login option for Gaia and History Vault as well.

Responses

ComcastChad2

Official Employee

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112 Messages

7 m ago

Thanks for the feedback.   Re: your app login question, currently,  those two networks are not app-based on the platform yet, they still require a subscription and you can watch their content once you are subscribed.    With your software/firmware question, we push those to your device during the nightly reboot process, this way we ensure you have the latest and greatest updates without having to manually update them.   

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New Poster

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3 Messages

7 m ago

Read the post above. I said i currently have subscription for gaia. All what i wanted was to have the option to sign in. But instead, xfinity forces me to sign up a subscription through them. I don't need to have 2 subscriptions for the same app and pay it twice. This issue would be resolved if i could just have the login button just like i have on netflix.

Official Employee

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112 Messages

7 m ago

I understand your question, the network your asking about is not supported as an app on Flex currently. There is no login function like Netflix or other apps on the platform.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New Poster

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3 Messages

7 m ago

I don't believe this is true. Because HISTORY VAULT is a channel that jusy like GAIA didn't have an option to login. Then i hit subscribe to see if it would give me the option later to signin. It started a new subscription for me. But i was able to access it. Then i had to call in to cancel this subscription. Ao if i hit Subscribe on Gaia same thing will happen: im gonna be able to watch it. But paying for another account. I already have an account. I just want to login

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