1 Message

Sat, Sep 4, 2021 10:46 PM


failed to order flex

From the chat:

"I see that you're an Xfinity Internet customer. Great news! Flex is included with your service at no added cost.

Would you like to get Flex today?

Yes, get Flex
After clicking the link:
"We're sorry.
Please  contact us and one of our friendly and knowledgeable representatives can help."



644 Messages

1 y ago

@user_bd644c Thank you for joining us here in the Xfinity Support Forums. I'm sorry to hear the website is giving you a hard time ordering the Flex service--we'd be happy to put the order in for you, if you'd like. Please send us a direct message and we can get started.


To send a direct message:


Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.


  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3BR6iIL
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.


We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 



1 Message

1 y ago

I have same problem for adding Flex, but the link (https://comca.st/3BR6iIL) above doesn't work for me! Can someone help out?


Official Employee


458 Messages

Hello @user_30a55f, thank you for reaching out to us for help with adding Xfinity Flex to your account. We will be glad to take a look at the options available for getting this service added. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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