Visitor
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1 Message
failed to order flex
From the chat:
"I see that you're an Xfinity Internet customer. Great news! Flex is included with your service at no added cost.
Would you like to get Flex today?
Yes, get Flex
After clicking the link:
"We're sorry.
Please contact us and one of our friendly and knowledgeable representatives can help."
Please contact us and one of our friendly and knowledgeable representatives can help."
XfinityBrie
Administrator
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672 Messages
4 years ago
@user_bd644c Thank you for joining us here in the Xfinity Support Forums. I'm sorry to hear the website is giving you a hard time ordering the Flex service--we'd be happy to put the order in for you, if you'd like. Please send us a direct message and we can get started.
To send a direct message:
Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.
We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist.
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user_30a55f
Visitor
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1 Message
4 years ago
I have same problem for adding Flex, but the link (https://comca.st/3BR6iIL) above doesn't work for me! Can someone help out?
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