1 Message

Sat, Jan 15, 2022 4:00 AM


Errors code ENT-22013

I have to restart the device every single time I use it why am I paying for this garbage that Xfinity will not or cannot fix?

Official Employee


604 Messages

7 m ago

Thanks for taking the time to reach out to us regarding your Flex services. I am so sorry to hear that you are getting this error message. I would love to dig further into this error message and get to the bottom of this with you. Can you please reach out through private message with your first and last name, name on the account if different and service address? 

To send a direct message:
Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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