Visitor
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2 Messages
Error XRE-00251
I'm trying to set up my flex. I brought the unit home, from the store, and proceeded through the setup process. After "verifying my account information" I get an XRE-00251 error. I called support and they tried to help. After 4 people, they told me to take it back to the store and replace it. Did that and tried to set up the new device...same error. Obviously, something is not set right in my account info, but there is no message to indicate what that is...and calling in is no help - all they do is troubleshoot the device.
user_43e7fd
Visitor
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2 Messages
3 years ago
Had a tech come out, but they don't really support the Flex devices out of their trucks anymore. He and his support said everything looks right on my account. They reset the account and the device a couple of times...still getting the error. Gotta get the device exchanged again. If that doesn't work...back to calling Customer Service
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