U

Visitor

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2 Messages

Tue, Feb 22, 2022 2:31 PM

Error XRE-00251

I'm trying to set up my flex. I brought the unit home, from the store, and proceeded through the setup process. After "verifying my account information" I get an XRE-00251 error. I called support and they tried to help. After 4 people, they told me to take it back to the store and replace it. Did that and tried to set up the new device...same error. Obviously, something is not set right in my account info, but there is no message to indicate what that is...and calling in is no help - all they do is troubleshoot the device.

Visitor

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2 Messages

4分前

Had a tech come out, but they don't really support the Flex devices out of their trucks anymore. He and his support said everything looks right on my account. They reset the account and the device a couple of times...still getting the error. Gotta get the device exchanged again. If that doesn't work...back to calling Customer Service

Official Employee

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606 Messages

Hey there @user_43e7fd, thank you so much for reaching out to us here via our Forums page. I am sorry to hear that you are still having issues with your Flex box. I want to take a look into this for you. Can you please send us a DM to start?

 

Here's the detailed steps to direct message us: 
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 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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