U

Visitor

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2 Messages

Thu, Nov 18, 2021 1:09 AM

Error. Image launch failed

I’m trying to set up my new xfinity flex, but no matter what method or troubleshooting fix I do I get the same frustrating message: Error. Image launch failed. I have tried everything, and it still doesn’t work. Please help.

Official Employee

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511 Messages

16 d ago

Hello, @user_6dc62c, thank you for reaching out to our forum for help with your Flex issues. It's such a great platform to be a hub for all of your streaming services, so I get how annoying this could be. I realize it's been a few days since you posted in the forum, are you still experiencing the same issue? If so, I can definitely help out. To get us on the same page, can you please let me know what you've already done on your end to avoid repeating steps if possible? 

Visitor

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2 Messages

@XfinityMarcos yes. I have tried unplugging each cord for 30 seconds then replugging, plugging into different outlets, switching spots in the house, and restarting the modem. It has still not worked.

XfinityChad2

Official Employee

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161 Messages

Can you post a screenshot? Is there an error code? 

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