Hi there, @user_155b84, thank you for creating this post on our Xfinity Forums. I know how frustrating it must be to receive an error when you are trying to relax and catch up on some TV time. Please rest assured, you have reached the right team! Have you gone through any troubleshooting steps, such as resetting your Flex box? To do this, simply unplug the power cord from the outlet and wait 5 minutes.
XfinityValerie
Official Employee
•
265 Messages
2 m ago
Hi there, @user_155b84, thank you for creating this post on our Xfinity Forums. I know how frustrating it must be to receive an error when you are trying to relax and catch up on some TV time. Please rest assured, you have reached the right team! Have you gone through any troubleshooting steps, such as resetting your Flex box? To do this, simply unplug the power cord from the outlet and wait 5 minutes.
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