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user_230778
1st Topic

Visitor

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1 Message

Thu, May 13, 2021 8:33 PM

Error ENT-22013

My TV screen says "That didn't go as planned... Sorry about that! A refresh might fix it. ENT-22013." It gives options of 'try again' and 'Go Back' however neither button works. Please advise. 

Question

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Updated 

5 d ago

265

3

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This post was escalated on May 18, 2021 by ComcastNima

Responses

ComcastGabe

Official Employee

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201 Messages

1 m ago

Hi, @user_230778! Welcome to the XFINITY forums page. Thank you so much for patiently waiting for a response from our dedicated team of community experts who is here to make sure we resolve issues such as these. We are doing our best to respond as quickly as possible during these challenging times. One of the many advantages of working on forums is the work we do is saved in writing and it's easy to follow up. We try to take advantage of this to put your experience first. I am sorry to learn about the error message you are getting with one of our awesome and innovative Flex streaming devices. As a Flex user myself, I can understand the inconvenience that this can cause. Let’s get this fixed. To get started, please send us a private message with your first/last name and full address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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user_94f994

Visitor

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3 Messages

20 d ago

I just set up my flex and am having the same issue. I can’t use the service at all

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user_33cc49

Visitor

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3 Messages

7 d ago

I just set up my flex and am having the same issue, it's horrible.

1

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ComcastPeterH

Official Employee

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104 Messages

Hello @user_33cc49 and @user_94f994. Thank you for letting us know you are having issues with your Flex equipment and for your patience while you wait for our response. To get started with troubleshooting your equipment,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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5 d ago

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