1 Message

Mon, Oct 4, 2021 1:45 AM


Error Code ENT-22013

I have tried troubleshooting, restarting the flex device, as well as my router and I still receive this error when trying to do anything on my Flex TV box, is there any way to fix this? It randomly started today even though I used it last night and there wasn’t any power outage today. 

Official Employee


763 Messages

1 y ago

Hello, @brookepld, thank you for reaching out to our forum for help with that pesky error code you're getting. This has been a larger known issue that we're working to fix, but I'd like to see if we can run some targeted troubleshooting to see if we can get it resolved for you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

forum icon

New to the Community?

Start Here