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user_df9dc1
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Friday, April 9th, 2021

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Error Code ENT-22013

I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?

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4 years ago

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user_55fc44

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3 Messages

4 years ago

hi! I refreshed, troubleshooted, restarted the modem and tried unplugging the flex box for 5 minutes like this post said and it still has the try again message 

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CCRyanE

Official Employee

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1.1K Messages

Hello @user_55fc44, thank you for reaching out to us for help with your Xfinity Flex device. We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_55fc44

Visitor

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3 Messages

4 years ago

Hi I’m having the error 22013 . I’ve restarted the modem, troubleshoot, unplugged the flex box for five minutes, refreshed and I’m still getting the error please help 

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davidg79

Visitor

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1 Message

4 years ago

error 22013 here in houston also

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user_da7f79

Visitor

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2 Messages

4 years ago

Hello. Today I received the error ENT-22013. I was watching a show and everything was fine. I paused it, and when I came back it would not work. I have unplugged and restarted the Flex device 3 times. Once for over 2 hours. Then internet works fine on other devices. Please help.

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user_1d2e37

Visitor

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2 Messages

4 years ago

Has to be a system issue, everyone is googling the same error today! Same here in Houston! Support didn’t know to fix, “everything looks to be working fine from our end.” Well clearly it’s not! 

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user_42acda

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5 Messages

@user_1d2e37 anything changing for y’all?

4 years ago

0

user_42acda

Visitor

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5 Messages

4 years ago

Having the same issue here in Houston crazy! Xfinity is a joke

2

user_0ac227

Visitor

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1 Message

@user_42acda same error message here in Cypress too....it's reached houston suburb too :-(.....

Did modem restart, flex box powered off for 5 min...no luck! 

Internet is working on other devices. 

Chat wait is "50 in line"!

Any solution?

4 years ago

user_42acda

Visitor

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5 Messages

I’m in cypress as well. Called them and it’s a server malfunction on their end. They are working on it but now we’re missing the game!

4 years ago

user_d40516

Visitor

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1 Message

4 years ago

I am also having this issue and it is persisting even after rebooting the device. Need help plz. I also read on other posts to private message using the chat icon at the top next to the bell, but I do not have one on my page...

(edited)

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user_42acda

Visitor

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5 Messages

4 years ago

Xfinity is saying it’s their streaming server and they are giving us a 24 hour period so they can work on it. This is happening all on their end server malfunction. Perfect timing! Missing the game!

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user_90c51b

Visitor

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2 Messages

@user_42acda ok thanks for the info!

4 years ago

0

user_2e540f

Visitor

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2 Messages

4 years ago

I am having the same issue. any real help here?

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user_2e540f

Visitor

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2 Messages

4 years ago

YEs I have tried that but to no avail...what is the  best way to fix it

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CCAmir

Gold Problem Solver

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7.2K Messages

Hi user_2e540f, we can help you as well. Please follow the steps provided by XfinityRyanE and send us a private message with your full name and street address. 

I no longer work for Comcast.

4 years ago

0

user_f3d912

Visitor

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1 Message

4 years ago

ENT-22013 ERROR CODE - XFINITY ONLINE RESETS AND UNPLUGGING BOX FOR A TIME DOES NOTHING

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user_ad99c5

Visitor

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1 Message

4 years ago

Same problem, South of Houston. Suggested fixes do not work.

3

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user_637496

Visitor

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2 Messages

@user_ad99c5 same here in Humble. Did all the suggested resets and troubleshooting. No fix.

4 years ago

user_ac160b

Visitor

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1 Message

same problem in sugar land. none of the "fixes" worked

4 years ago

0

XfinityAldrik

Official Employee

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2.2K Messages

Hello @user_ac160b, thank you for taking the time to reach out to us on our community forums. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_96d381

Visitor

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1 Message

4 years ago

Same issue here in Galveston County… nothing seems to be working. 

1

0

XfinityVianney

Official Employee

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2.4K Messages

Hello, @user_96d381. I understand you are having some trouble, and I'll be glad to help. Please click the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Carruba360

Visitor

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4 Messages

4 years ago

Here in Katy same issue 

1

CCJay

Official Employee

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618 Messages

Hello, @Carruba360. Thanks for reaching out to our Forums regarding your issues with our Flex box. Let's try a few things on our side.

 

Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.

 

I no longer work for Comcast.

4 years ago

0

user_ee2d4d

Visitor

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1 Message

4 years ago

Having the issue in Tennessee too. Its pretty obvious the issue is with Xfinity's servers somewhere, would be nice if they would own up to it and offer an estimate time to fix.

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