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Visitor

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1 Message

Fri, Apr 9, 2021 2:51 AM

Error Code ENT-22013

I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?

Responses

Visitor

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1 Message

3 m ago

Having the same issue.... voice commands work, but there is no longer a home screen to browse apps. Very annoying.

Official Employee

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203 Messages

Hi there, @user_1dce81, and thank you for reaching out to us here! I wanted to see if you were still experiencing this error. If so, please send me a private chat message so that we can help you futher.

 

So we can assist you, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page.


 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 m ago

Same thing here. Started sometime between 10pm last night and this morning.

Visitor

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1 Message

3 m ago

Having the same issue here, it began last evening.  Tried all the above mentioned solutions and screen is now frozen and shows code below the Oops message of ENT 22013 

Visitor

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1 Message

3 m ago

Same issue! Seems like junk programming. Definitely not using this device again. 

Official Employee

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150 Messages

Good morning, @user_7346c6, and thank you for reaching out through our Community Forum for assistance with the error code you were seeing recently. I wanted to reach out to you and see if you were still experiencing this error. If so, please send me a private chat message so that we can work toward a resolution together.

 

 

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 m ago

I'm also having the same issue. Getting this error endless. 

Visitor

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1 Message

3 m ago

Just got flex the other day.  Spent a couple hours trying to get it to work. On chat support for about an hour. Tech said it was the remote. Went to comcast store and exchanged the remote.  Still did not work.  Returned box and cancelled service.  Waited a day and then reordered. Box came yesterday. Went through the "easy" install process. Still getting the  Ent 22013 error.  This is obviously a problem on comcast end.  Why will they not acknowledge this and just say they are working on the problem????? Instead they waste every ones time by telling them to reset the modem, check the cables and refresh the flex box.  This forum is worthless.  All responses just tell you to start a chat session.

Comcast Service Tech: Please respond to this message and let us know 1) Is it a "User error" (all of these people having problems don't know how to follow simple installation instructions)  or 2) There is a known problem within comcast system that you are working on.

Visitor

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2 Messages

@user_62837b <<<< agree!! You’ve hit the nail on the head. 
Comcast needs to acknowledge there is a  SERVICE WIDE problem and at the very LEAST tell us they are working on it versus all their tactics to “Start a chat with tech” - we’ve all been there, done that, and the error is STILL THERE. 

Visitor

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1 Message

3 m ago

I've been having this issue for a couple months now as well.  The error shows up, and there's nothing I can do except unplug and power cycle.  After the power cycle, it works fine.  But the error pops up every other day or so, and I have to repeat the process.  I went through the Xfinity chat a few weeks ago, and they had no idea what was going on.  Not sure why Xfinity bothers to give the error code if absolutely no one knows what it means or how to fix it.  

(edited)

Visitor

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1 Message

3 m ago

Same issue. Please help! 

Official Employee

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295 Messages

Hello, u/user_9dcc89. It's important we get your Flex box up and running again properly. What troubleshooting steps have been performed? I'd love to further review what else can be done to help clear the error message. To further review with you, please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

What the hell did y'all do? Been out of town for a couple weeks and come back home to problems!

Official Employee

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149 Messages

@Ejack32 I would be happy to help and look into your concern. send us a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

2 m ago

I have the same issue. Tried to voice search and it says that didn't go as planned. Did anyone happen to figure out the problem? 

Official Employee

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295 Messages

Hello, @1521. Having the voice feature work on our Flex box is important, and I want to ensure we get this fixed for you. What troubleshooting steps have you taken so far? Is the Flex box close to other electronic wireless devices, such as devices that use Bluetooth, routers/modems, speakers, etc.? There may be an issue with the signal strength. I recommend ensuring both the modem and the Flex box are out in the open, free of any interference, including thick walls, fish tanks, etc. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

5 d ago

I am having this error code now, already unplugged and restarted. Please help!

Visitor

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2 Messages

5 d ago

I am having this error code now, already unplugged and restarted. Please help

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