Visitor
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1 Message
Equipment never received
I’m experiencing the same thing. I cancelled my service about a month ago and just this morning received a message about unreturned equipment and a possible charge for that upcoming. I used my own modem so I don’t know what they’re talking about. I never received anything, I set it up all on my own with my own equipment. I’m moving to a new house this month and was going to use Xfinity again but if they’re going to make me pay for some equipment that I never had anything to do with then I’ll just go with another internet service.
CCAmir
Gold Problem Solver
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7.2K Messages
2 years ago
Hello user_070aba, thank you for taking the time out of your busy day to get this concern addressed. We can take a look at the old account to make sure all equipment has been removed so that you can continue service with us at your new home. To get started could you please send us a private message with your full name and street address?
To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.
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