Visitor
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2 Messages
Ent-221010
Your internet is connected if your internet works everywhere else. What I did is mashed the microphone and go to whatever app u wanted and it’ll take you there. It works. Just gives that error everytime u turn it off and back on.
CCChe
Official Employee
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6.9K Messages
11 months ago
Hello @user_588f61. Thanks for sharing your experience. I wanted to check in to see if you're still getting this error? If so, I'll need to do some troubleshooting to determine the cause, and find a solution. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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