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user_588f61
1st Topic

Visitor

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2 Messages

Monday, January 9th, 2023 11:15 PM

Closed

Ent-221010

Your internet is connected if your internet works everywhere else. What I did is mashed the microphone and go to whatever app u wanted and it’ll take you there. It works. Just gives that error everytime u turn it off and back on. 

Question

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Updated 

11 months ago

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1

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CCChe

Official Employee

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6.9K Messages

11 months ago

Hello @user_588f61. Thanks for sharing your experience. I wanted to check in to see if you're still getting this error? If so, I'll need to do some troubleshooting to determine the cause, and find a solution. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

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user_588f61

Visitor

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2 Messages

@XfinityChe​ I’m still getting this error. I have switched boxes and everything. I still have to mash the microphone to get to the app. 

11 months ago

0

CCStephanieT

Contributor

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342 Messages

@user_588f61​ Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

11 months ago

0

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