J

Visitor

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4 Messages

Thu, Aug 26, 2021 12:23 AM

ENT-22019

What is this code? ENT-22019 seems even the Comcast reps don’t know it? But pops up on certain shows .. last time I had it they had to delete the program app completely and I had to resubscrib.. but it’s something non of the customer service reps know or how to fix it

Official Employee

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545 Messages

5 m ago

Hello, @Jenm79, we will be more than happy to help you with your Flex service. I'm sorry we did not fix or address the issue with the ENT-22019 error code. If this is happening on some shows, I know this is not allowing you to enjoy your time at home. This error typically points to a weak internet connection, so your Flex box and internet are not able to communicate. How far away is your Flex box form your modem. When is the last time you reset your modem and cable box? 

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