Visitor
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1 Message
ent-22017
I just bought Puss and boots and I cannot watch it. I am given this error code. ent-22017
Visitor
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1 Message
I just bought Puss and boots and I cannot watch it. I am given this error code. ent-22017
user_4f15ee
Visitor
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3 Messages
2 years ago
Same here. They can't figure it out. I even had a tech coming over to no avail
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CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hello, @user_9489c2 and @user_4f15ee. We definitely want to ensure you're able to access your purchased content. It's recommended to power cycle the box after receiving this error. If the error persists after a power cycle, please follow up with me over Direct Message, so I can send an account refresh signal to ensure your account entitlements are provisioned correctly.
The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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