ENT-22013

Hello, I was reading the thread and I’m having the same issue with this error code. I’ve already unplugged it and restarted the device. Can you give me anything advice?

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CCLysa

New Problem Solver

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617 Messages

4 years ago

Hi @user_b1707c

I appreciate you reaching out and sharing your experience with us! The efforts you have taken on your own do does not go unnoticed and also help us determine a resolution. Please send us a Peer to Peer message so that I can gather private account information.

Click "Sign In" if necessary
Click the "Peer to peer chat" icon or https://comca.st/2XaOkSO
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_b1707c

ENT-22013

CCLysa

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