U

Visitor

 • 

1 Message

Mon, Oct 4, 2021 1:03 AM

ENT-22013

Getting the "That didn't go as planned..." error. Already tried unplugging/re-plugging the box, then cycling the modem and router.

XfinityJay

Official Employee

 • 

236 Messages

2 m ago

Hi there! Thanks for letting us know that you're still having trouble after doing all you can from home, @user_8948fd.  Let's work together to get to the bottom of this.

 

 

Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. I'm confident we can make this right! 

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