Visitor
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1 Message
ENT-22013
Getting the "That didn't go as planned..." error. Already tried unplugging/re-plugging the box, then cycling the modem and router.
Visitor
•
1 Message
Getting the "That didn't go as planned..." error. Already tried unplugging/re-plugging the box, then cycling the modem and router.
XfinityJay
Official Employee
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236 Messages
2 m ago
Hi there! Thanks for letting us know that you're still having trouble after doing all you can from home, @user_8948fd. Let's work together to get to the bottom of this.
Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. I'm confident we can make this right!
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