Uh oh, @user_f9f16d! That error usually means that the Flex box can't talk to the interface that populates menus or pages. Are you noticing any internet connectivity issues? How do the connections to the modem (and/or the Flex box if it's not connected via WiFi) look? Is the coaxial cable unkinked and unbent? Are the connections at either end snug, but not super tight? Is there a splitter on the line inside? Do you see any damage, fraying or corrosion on connections? If the Flex box is connected via WiFi, how does the signal strength look?
XfinityGina
Official Employee
•
601 Messages
1 y ago
Uh oh, @user_f9f16d! That error usually means that the Flex box can't talk to the interface that populates menus or pages. Are you noticing any internet connectivity issues? How do the connections to the modem (and/or the Flex box if it's not connected via WiFi) look? Is the coaxial cable unkinked and unbent? Are the connections at either end snug, but not super tight? Is there a splitter on the line inside? Do you see any damage, fraying or corrosion on connections? If the Flex box is connected via WiFi, how does the signal strength look?
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