U

Visitor

 • 

1 Message

Sun, Oct 3, 2021 10:06 PM

Closed

ENT-22013 error

I keep getting error code ent-22013 on my flex device. I have tried unplugging and restarting multiple times

XfinityAnna

Official Employee

 • 

713 Messages

1 y ago

Thank you for reaching out over Xfinity Forums @user_fc7d97. I am sorry to hear you keep getting this error when attempting to use the Flex box. I enjoy watching TV at the end of the day to relax so I'd be frustrated if my box was not working. This error normally means a software problem has occurred and the fix is to unplug the box and plug back in. Thank you for going through that step already. I would like to send some specific update signals to your box. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

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