2 Messages

Sunday, October 8th, 2023 6:38 PM



Error code. Won’t go away. Have done reboot of Flex and Internet. Doesn’t work. 

Official Employee


931 Messages

8 months ago

Hello @user_1c389d, thank you for taking the time to reach out on social media. I'd like to check into that error code for you. 
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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