U

Visitor

 • 

1 Message

Thu, Jun 30, 2022 3:49 PM

Ent-22010

Ent-22010 message on screen. 
you guys do this to make me call and waste my time. 
the try again button doesn’t work

Official Employee

 • 

117 Messages

2 m ago

Oh, no! So sorry to see that you are having these issues with your Flexbox! 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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