U

Visitor

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1 Message

Thu, Nov 18, 2021 6:16 PM

ENT-22010 error is constant

I've tried differnt wifi access points  (I have two) and ethernet cord (replaced twice) and still get this error code every time I turn on my TV to the Flex box, I admit my set is old  its an older Visio model but as soon as I press a button it appears, However if I use voice remote to say say "Hulu"or"Netflix" it takes me there. You cannot use the same voice remote to seek out any movies only takes you to third party stations. except ROKU and Disney for some reason. got any ideas before I break down and buy a compeditors box just to have more media avail?

Official Employee

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658 Messages

11 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you are getting that error code and would love to troubleshoot further with you. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

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