1 Message

Mon, Oct 4, 2021 2:02 AM


Ent 22013

I have unplugged and reset my flex box and can’t seem to get it back working


Official Employee


637 Messages

1 y ago

Hi there, @Lpeyton23


This issue should now be resolved. If you are still seeing this error, please reset your Flex equipment by unplugging the power cord from the outlet for approximately 5 minutes before plugging it back in. Once you do, you should see the equipment restart and the error message should be gone. If not, please send a direct message to us, using the following instructions:


(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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