This issue should now be resolved. If you are still seeing this error, please reset your Flex equipment by unplugging the power cord from the outlet for approximately 5 minutes before plugging it back in. Once you do, you should see the equipment restart and the error message should be gone. If not, please send a direct message to us, using the following instructions:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
CCGina
Official Employee
•
800 Messages
4 years ago
Hi there, @Lpeyton23!
This issue should now be resolved. If you are still seeing this error, please reset your Flex equipment by unplugging the power cord from the outlet for approximately 5 minutes before plugging it back in. Once you do, you should see the equipment restart and the error message should be gone. If not, please send a direct message to us, using the following instructions:
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