End of years of loyalty?

I have just come from The Xfinity Store to return my 3 Xfinity Flex boxes & 4 remotes & cable! “Meme” was very efficient & courteous at the Buckhead, Atlanta Store on taking back the equipment which changed with the upgrade in technology & customer service, but auto-withdrawals against the customers request was what’s finished me! I started having problems with additional add-ons way back before I used to research my invoice & after 2-3 months later it was corrected through an extended time of waiting to talk to the “Office of Specialtists in Customer Resolvement Issues”, I guess! Even though they had satisfied all of my issues! These past few months, after registering my complaints of the continuous problem of add-ons w/ auto withdrawals w/o review, I was “promised” 3 times each month after claiming that there was nothing that could be done on a friday after seeing my bank statement in a negative balance! I decided to go with gFiber, easy, quick & efficient technology & great guest/customer feedback! Sorry, that your taking money that could be in question w/o question has finally won‼️🤦🏾‍♂️