vespajet's profile

Visitor

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1 Message

Fri, Mar 11, 2022 6:04 AM

Email requesting the return of Flex box.

Yesterday I received an email from Xfinity at both email addresses associated with my account asking me to return my Flex box, saying that "It looks like you never activated your Xfinity Flex TV box." and asking me to return to the box if I wasn't using it.  The thing is that I use the device on a daily basis and activated it the day I received it, so I'm not sure why I'm getting this email.  Clearly a glitch somewhere within your company's systems. 

Visitor

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1 Message

5 m ago

Both My Father and I received the same email saying that "It looks like you never activated your Xfinity Flex TV box." I activated my flex box and my Dad activated his the day we got the boxes.

Official Employee

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823 Messages

Hi, @user_ccfe4a, @vespajet and any others seeking assistance. Based on what my colleague stated this appears to have been a known issue. In the last 24 hours have you received any further emails regarding this? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 m ago

I also got this email, and I also already activated my flex box and use it regularly.

Official Employee

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823 Messages

Hi, @user_73f41 did you recently get this email? I ask based on the feedback above that this may have been a known issue that is now resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 m ago

I received the same email yesterday and I have used the flex box. 

Visitor

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1 Message

5 m ago

Same issue with email on returning unit. Was Xfinity hacked or not aware of customer use of Flex?

XfinityChad2

Official Employee

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228 Messages

@user_e4a61f​ there is a known issue with the list that was used.  Please disregard if your got the email incorrectly.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Consider sending out another mass e-mail explaining that if you received an e-mail that states "It looks like you never activated your Xfinity Flex TV box", however in fact have used your Flex TV box in the last XX months, please disregard that e-mail and there is no reason to contact Xfinity regarding this matter.

Also, your chat agents are so busy the chat bot states that there are no agent available and to call the toll free number or try chatting again later. This is 2022. Please establish an unlimited queue and provide an audio alert when the chat agent becomes available, as well as an option to have the bot call you when the chat agent becomes available so you can continue with your life while waiting in the queue and then return to your chat window when you get the alert sound or the alert call.

Kind regards,

longTimeComcastCustomer

Official Employee

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511 Messages

Hi, thank you for reaching out to Xfinity Forums! We appreciate your feedback. I understand you were having some difficulties reaching a specialist. We will continue to work around the clock to answer all of our customers concerns and questions. If you need anything or assistance please let us know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 m ago

I too received the same email. I contacted customer support via chat which was a joke. I asked if there was a shift change, lunch break or other reason no one would reply. Had to give up after 30 minutes. I suspect the customer support I was chatting with is on the opposite side of the earth and my support contact “Brittany” was having difficulty staying awake! 

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