Visitor
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1 Message
Email requesting the return of Flex box.
Yesterday I received an email from Xfinity at both email addresses associated with my account asking me to return my Flex box, saying that "It looks like you never activated your Xfinity Flex TV box." and asking me to return to the box if I wasn't using it. The thing is that I use the device on a daily basis and activated it the day I received it, so I'm not sure why I'm getting this email. Clearly a glitch somewhere within your company's systems.
user_ccfe4a
Visitor
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1 Message
2 years ago
Both My Father and I received the same email saying that "It looks like you never activated your Xfinity Flex TV box." I activated my flex box and my Dad activated his the day we got the boxes.
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user_73f41a
Visitor
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1 Message
2 years ago
I also got this email, and I also already activated my flex box and use it regularly.
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user_c00e8e
Visitor
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1 Message
2 years ago
I received the same email yesterday and I have used the flex box.
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user_e4a61f
Visitor
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1 Message
2 years ago
Same issue with email on returning unit. Was Xfinity hacked or not aware of customer use of Flex?
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user_87eb11
Visitor
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1 Message
2 years ago
I too received the same email. I contacted customer support via chat which was a joke. I asked if there was a shift change, lunch break or other reason no one would reply. Had to give up after 30 minutes. I suspect the customer support I was chatting with is on the opposite side of the earth and my support contact “Brittany” was having difficulty staying awake!
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