New Poster
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4 Messages
E-mail received about prepaid card
I received an email with the following message:
Action Required
We noticed you never activated your Virtual Prepaid Mastercard we previously sent you.
Click below, enter your activation code, and follow the onscreen instructions to claim your $180.00 prepaid card before it expires.
I wasn’t sure if this was spam. I checked your website https://www.xfinityincentivetracker.com/results and it does state I am due this prepaid card. However, the URL is not available. How can I be sure this isn’t spam and if it isn’t, how can I collect the prepaid card?
XfinityJohnG
Official Employee
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2.6K Messages
3 hours ago
Thank you for reaching out to our team. I will be happy to check on that card availability from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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