Visitor
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1 Message
Discovery plus not working
Is there a fix yet for the discovery plus app not loading on the flex box? I just signed up for a free trial and now I can only watch it on my phone. It’s too small. Would love an easy fix for a senior citizen’s mind!
XfinityThomasB
Official Employee
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1.5K Messages
2 years ago
Hello @user_8db9bc. It seems like you might need to clear the locally store data. Below I put a step by step on how that would be done.
1. Press the home button on the remote.
2. Use the right or left arrow buttons to get to the gear icon and then press OK to go to Settings.
3. Use the up or down arrow buttons to get to Privacy and press OK.
4. Go to Locally stored data and press OK.
5. You'll see a confirmation window. Press OK to clear locally stored data.
6. You'll see another confirmation message letting you know the cookies and locally stored data have been cleared.
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