Visitor
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1 Message
Discovery + not loading
I have Xfinity Flex. My Discovery + is not loading. Have tried restarting device, unplugged, and cleared data!!! Now what????
Visitor
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1 Message
I have Xfinity Flex. My Discovery + is not loading. Have tried restarting device, unplugged, and cleared data!!! Now what????
berryshort
Visitor
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1 Message
1 year ago
I’m having the same issue. Started yesterday. Soo frustrating!!
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user_bfr323
Visitor
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5 Messages
1 year ago
Same Issue here. When I click on discovery+ it just goes to the logo screen and never moves past it. I tried refressing box and clearing data and still the same thing. I can get back the main Xfinity Flex App menu and as far as I can tell everything else works fine.
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CCAlisha
Problem Solver
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571 Messages
1 year ago
Hello, tsg64_12! I am sorry to hear you are having troubles with accessing Discovery+. We appreciate the steps you've tried thus far. Can you please follow these steps as well:
1. Press the home button on the remote.
2. Use the right or left arrow buttons to get to the gear icon and then press OK to go to Settings.
3. Use the up or down arrow buttons to get to Privacy and press OK.
4. Go to Locally stored data and press OK.
5. You'll see a confirmation window. Press OK to clear locally stored data.
6. You'll see another confirmation message letting you know the cookies and locally stored data have been cleared.
Please note: Clearing locally stored data may sign you out of many apps on your TV Box and may affect apps on devices linked to your account. Re-launching apps may store new data on your TV Box.
If this does not resolve your issue please let us know, our team is here to help.
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user_df3bc2
Visitor
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1 Message
1 year ago
Having same issue with Discovery+. Tried everything mentioned multiple times without any luck. How do I escalate my issue?
tyi
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OneGoodEye
Frequent Visitor
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14 Messages
1 year ago
This problem has been going on for years. Comcast will not fix it.
Deleting all your login credentials and needing to manually reenter them is not a fix, it's a sloppy cludge. It is generally disrespectful of our time. If comcast cared, it would be fixed. But, they don't because in most markets they are the only cable providers.
I finally fixed the problem by getting a Roku box and paying the additional subscription.
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