4 Messages
Disable screensaver
Xfinity is clearly not listening to customer feedback so I will continue to restart this thread until resolved. Customers should have the ability to turn off their screensavers...period.
4 Messages
Xfinity is clearly not listening to customer feedback so I will continue to restart this thread until resolved. Customers should have the ability to turn off their screensavers...period.
XfinityKassie
Official Employee
•
1.4K Messages
1 year ago
@user_d0szkh Good morning! Thank you for reaching out to our Community Forums Team for assitance with your Flex screensaver. We wouldn't want you to think we don't value our customers' feedback. We are always looking for ways to improve our customer experiences with our products, services, and overall support. While we don't have an off option at this time, you could push it out to 5 hours for the timeout. Are you able to try that, and see if that will work in the meantime? Is there something about the screensaver you don't like?
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user_a9krgc
1 Message
1 year ago
Xfinity did a regional service to both internet and TV service a few weeks ago. Since that update, our adaptor will pause and reverse on it's own and the picture will go blank. It does this occasionally. The Screensaver option was not working until after this update either. We have it set for 5 hours but we do not like it and would like to disable it. Any suggestions?
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user_ybruvg
1 Message
1 year ago
the screensaver is being forced on us because xfinity wants to force more ads on us
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user_b42epf
2 Messages
11 months ago
The purpose of the screensaver is to protect your tv from having a “still” (an image that is not moving like a photograph )from burning into your screen . The tv being on the same channel for hours (with moving images) will not burn any onto your screen and therefore does not need a screensaver. Please tell the higher ups to pay the coders to fix this problem!!! Your turning on the screensaver is going to cause the damage to my screen that you claim you are trying to prevent.
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user_fgvh92
2 Messages
9 months ago
Agreed! I am paying for the service, I don't want it turned off because of some random reason that is relevant to your company, but not to users. We pay to watch and what business is it of yours if we want to leave it on the same station for 100 hours or more? It's not your business. I would be extra angry if I were someone paying you even more for DogTV or one of the pet channels that people want to leave on to keep their pets company. They pay and then you shut if off after 5 hours or less, leaving their pets without the service they are paying for? And I absolutely DETEST when the tv asks me "Are you still there?" This is so aggravating. So, I'm supposed to flip around channels in order to avoid the screensaver? Have you heard of binging? Or leaving it on while doing chores? Get out of our business xfinity. We are paying for a service and we don't need you to monitor or regulate us every 5 hours or less. We've got enough to do without getting grief and pressure from our tv, too.
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user_t0emiv
1 Message
9 months ago
YES YES YES !!!! We should have the RIGHT to disable the screen saver mode .
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user_rgdm1x
6 Messages
9 months ago
I want to disable my screensaver. As I look back through this forum I see that this has been a huge point of contention with many people for a few years now and apparently Xfinity doesn't seem to care. It has created problem some minor to the opposite end of the spectrum causing problems with people's well being and health. Xfinity must not care. If they were going to do anything about it they would have by now. I am feeling like it's time to consider different services after being with them for well over a decade.
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