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Thursday, October 19th, 2023 1:07 PM

Disable screensaver

Xfinity is clearly not listening to customer feedback so I will continue to restart this thread until resolved. Customers should have the ability to turn off their screensavers...period.

Official Employee

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749 Messages

2 months ago

@user_d0szkh Good morning! Thank you for reaching out to our Community Forums Team for assitance with your Flex screensaver. We wouldn't want you to think we don't value our customers' feedback. We are always looking for ways to improve our customer experiences with our products, services, and overall support. While we don't have an off option at this time, you could push it out to 5 hours for the timeout. Are you able to try that, and see if that will work in the meantime? Is there something about the screensaver you don't like? 

 

4 Messages

5 hrs is not acceptable.  A 12hr or 24hr option should be added if you aren't capable of disabling the screensaver altogether.  I should have the right to keep my TV on desired programming for as long as I want. I am afterall paying for these services.

Official Employee

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749 Messages

@user_d0szkh I completely hear where you are coming from. I will be sure to pass along the feedback, this may be something we could change in the future. In the meantime, I want to be sure we don't overlook something, as our Flex boxes doesn't have a charge, and is used by a lot of customers as a stream hub for other streaming services and Xfinity On Demand. Are you running into the screensaver issue while accessing Xfinity On Demand content or 3rd party streaming apps? 

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4 Messages

A 3rd party streaming app which I also pay a subscription for so I feel like this screensaver issue is preventing me from getting my full money's worth and value of that subscription. Like I said if only a 10hr, 12hr or 24hr option could be added I feel like this would address the issue. I've seen numerous threads in this forum requesting the very same thing.

Official Employee

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794 Messages

@user_d0szkh We always pass your feedback along, but there is another option to provided it directly. If you have not already please feel free to visit [Feedback](https://collect.iperceptions.com/(X(1)S(3nzirwal0mjxqpatz0viqsf0))/?lID=1&rn=123531&pID=1&hs1=102214&hs2=91787&siteID=1&referrer=Link&sdfc=03b756c0-123531-0dcbb1db-cd59-44d5-8c25-4e78d3da0dac&source=91787&destination=commentcard&width=680&height=750&linkId=104754956&AspxAutoDetectCookieSupport=1) and let us know abou the changes you would like to see! Thank you so much for letting us know once again that customers are looking for longer times for their screens to stay on before the screen saver kicks in. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

1 month ago

Xfinity did a regional service to both internet and TV service a few weeks ago. Since that update, our adaptor will pause and reverse on it's own and the picture will go blank. It does this occasionally. The Screensaver option was not working until after this update either. We have it set for 5 hours but we do not like it and would like to disable it. Any suggestions?

Official Employee

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870 Messages

Hi there @user_a9krgc. Thank you so much for reaching out to us here on our Community Forums page. I am sorry for the inconvenience that our Screensaver option has caused you. At this time we do not have an option to disable it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 Messages

But do you have the option of adding more hours? It seems like this would be a much easier fix to just change the max from 5hrs to 12hrs or even 24hrs?

1 Message

1 month ago

the screensaver is being forced on us because xfinity wants to force more ads on us

1 Message

Don’t see the advertising angle - as I don’t see ads on screensaver  - but fully agree with all previous posters that a “turn off” option should exist. Was looking all over the place to find 5hrs is max - not acceptable.

Official Employee

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3.3K Messages

Hi @user_good12! Thanks for taking the time to reach out on our Forums to express your concerns about the screensaver. I absolutely understand where you're coming from, and I can definitely get this feedback passed along to our development team. We do apologize for any inconvenience or frustration caused. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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