Monday, September 18th, 2023 5:07 PM

Didn’t receive the flex box


im being charged $15 for the flex activation but I wasn’t aware that I would need a flex box for this. The store I picked up the modem from never gave it to me. 

Official Employee


1.1K Messages

2 days ago

Hello, @user_799cce. I hope you're having a great day. I appreciate you making us aware of you not receiving the Flex cable box. I'd be more than happy to ship you the device or you're more than welcome to visit any Xfinity store to pick one up today. Please let me know how you'd like to receive the Flex box.

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