Visitor
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1 Message
Device Return Extention
I’m traveling abroad and can not return the device before the set due date. How do I request a manual note or extension?
Visitor
•
1 Message
I’m traveling abroad and can not return the device before the set due date. How do I request a manual note or extension?
XfinityJamesC
Official Employee
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3.3K Messages
18 days ago
Greetings, @User-23! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about returning your device. You have definitely come to the right place for assistance.
If the device you are referring to is a piece of cable or Internet equipment, like a gateway or set-top box, we should be able to help extend the deadline and ensure you do not incur any unreturned equipment charges. If this is regarding an Xfinity Mobile device or trade-in, we may need to coordinate with our amazing Xfinity Mobile colleagues, but we are still here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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