Visitor
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1 Message
Deaf & Hard Of Hearing Sorenes Reply
- Your one-time charges are $11.98 due to Convenience Fee charge(s). why keep charge two time after 3 just remove it always call though (Sorenes Reply Xfinity) to pay bill never charge me. Stop add that to my bill please always so extre smh.
XfinityDena
Official Employee
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3.2K Messages
2 years ago
Thank you for reaching out. I want to be sure we can get everything figured out for you with your billing. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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