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Friday, February 23rd, 2024 11:01 PM

Datline audio playing non stop on Xumo box

No matter what we are streaming, the television show Dateline’s audio is playing.

Problem Solver

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347 Messages

2 months ago

@Sekodp There are several other threads on this forum from users reporting this same issue. I haven't seen any posts on how it was fixed. An Xfinity support rep will respond to you with instructions to contact them directly for further troubleshooting.

3 Messages

If I had to guess it has something to do with the Xumo Play app. Dateline 24/7 is the first channel in that app. This appears to be a common issue. Xfinity reps, please just post the fix in the comments 

Official Employee

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218 Messages

Hey there, @Sekodp. We are reaching out to see if you're still having issues with your Xumo device. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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