Visitor
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1 Message
Dark screen in apps
I am having an issue with the faded screen, on Netflix, Disney+ and Prime Video. Once in the app, the menus look great, but the second a show starts it immediately fades to where only bright images can barely be seen. I have tried restarting the Flex box, switching HDMI ports, tried every screen resolution in the Flex settings menu, but nothing fixes it.
CCMartin
Gold Problem Solver
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2.9K Messages
2 years ago
Hey there, @user_842126
Have you tried using the Flex on a separate device to test? Let us know as this will help our team narrow down what could be affecting the issue. Thank you for taking the time to post here to our forums! Our team here will do our very best in helping you out! :)
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user_25411e
Visitor
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1 Message
2 years ago
I had this same issue and was able to fix it by changing the display settings on the flex. It had me on the best available which was a 4K setting and my tv is not 4K. I changed it to the highest setting that is for my tv and it fixed the problem in my apps.
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