Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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user_qxnidw

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6 Messages

2 months ago

Xfinity, this is a COMMON PROBLEM for MANY USERS. Stop asking us to all individually run through the same steps. ESCALATE THIS ISSUE TODAY!

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user_jp233f

Visitor

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16 Messages

1 month ago

My most recent box lasted 22 days. Has a fix been found or do I need to go exchange the box again?

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XfinityEricB

Official Employee

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3.6K Messages

user_jp233f Thanks for reaching out about your error with the Crunchyroll app. I'm not seeing any known issues about the app affecting a large amount of users, but I would be happy to take a look at the box directly to see what's going on. I see you sent us a direct message already, and I can continue with you there to get account information. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

- XfinityEricB

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30 days ago

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user_jp233f

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16 Messages

I WAS directed to send a direct message to Xfinity customer support. Have you NOT read the messages in this forum??? Are you actually trained to be able to provide any help with this issue or are you just going to have me go through the same basic steps that I’ve been trying since I first encountered this issue in April? Also, since your response was SO SLOW, I’ve already exchanged the cable box. Crunchyroll was working with the new box the last time I used it. 22 days was the longest period that a box has worked without the APPS04277 error returning. Over the last 5 months exchanging the cable box has been the only way to clear the error

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30 days ago

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user_jp233f

Visitor

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16 Messages

18 days ago

My latest cable box started giving the APPS04277 error again after 13 days. Has a solution been found yet or is exchanging the cable box the only workaround?

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XfinityDena

Official Employee

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4.6K Messages

@user_jp233f Is this the same box you are swapping later this week or did you already swap the box?

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18 days ago

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user_jp233f

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16 Messages

I still have a box that’s giving the 04277 error message. Do you have a solution or should I go and exchange it again?

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18 days ago

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XfinityDena

Official Employee

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4.6K Messages

@user_jp233f I suggest trying:

How to Fix APPS-04277

Restart the TV Box: Unplug your Xfinity TV box from the wall, wait 15 seconds, and plug it back in.

Perform a System Refresh: Press the Xfinity button on your remote, go to Settings (gear icon) > Device Settings > System Refresh, and confirm.

Sign Out and In: If the app allows access to its internal settings menu, try signing out of the specific app and signing back in.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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user_jp233f

Visitor

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16 Messages

None of those things resolve the issue. Do you have a solution that works?

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18 days ago

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XfinityDena

Official Employee

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4.6K Messages

This is with Crunchyroll correct? @user_jp233f

I am an Official Xfinity Employee.
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18 days ago

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user_jp233f

Visitor

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16 Messages

4 hours ago

Only got 6 days out of the current box before the APP04277 error returned. How much longer is this going to continue to be a problem?

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JakeTheArmyGuy

Crunchy Roll app Not Working.

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