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JakeTheArmyGuy
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9 Messages

Monday, May 11th, 2026 12:33 AM

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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XfinityAlyssaA

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2.8K Messages

2 months ago

Good evening @JakeTheArmyGuy, and thank you for reaching out on our Community Forums regarding your Crunchyroll app issues-we appreciate you providing the error code. I see that you’ve already restarted your cable box and performed a system refresh-thank you for trying those steps.

To continue troubleshooting, can you please confirm that all cable connections are securely tightened? Additionally, are you experiencing any issues with any other apps, or is the problem isolated to Crunchyroll?

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JakeTheArmyGuy

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9 Messages

@XfinityAlyssaA​ Yes, all cables are connected securely. Every other app is working fine, and I also reset my router.

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2 months ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

Thank you for confirming that @JakeTheArmyGuy. Have you also tried uninstalling and reinstalling the app?

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2 months ago

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Terrapin23

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Having the same issue, there's no option to uninstall crunchyroll it comes on device already. Have deleted stored data, reset flex and router, all other apps are working perfectly it is only effecting crunchyroll like the others have stated. 

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2 months ago

JakeTheArmyGuy

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@XfinityAlyssaA​ How do I do that? I have looked at every option in the settings menu, but I don't see an uninstall option.

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2 months ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

We can definitely assist you with reinstalling the app @JakeTheArmyGuy. To make sure we provide the correct steps, can you let us know how you’re accessing the app-through your X1 TV box or directly on a Smart TV?
I am an Official Xfinity Employee.
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2 months ago

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user_sxct70

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2 Messages

2 months ago

Having the exact same issue with Crunch Roll. All other apps are loading with no issue. Reset the box and did the system refresh. Still getting the same error. Reset the router as well.

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user_sxct70

Visitor

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2 Messages

Update! So my sons box allowed for Crunchy Roll app to work and the living room does not. Swapped the boxes and the living room now works and the one on m sons TV does not. Will have to trade in the box for a new one as there is something wrong with it.  Hardware issue, not lose connection or problem with tv.

 

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2 months ago

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XfinityShawn

Official Employee

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2.5K Messages

@user_sxct70 Let us know if you continue to have issues after the swap. My team wants to make sure this gets resolved. 

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2 months ago

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user_codyh8

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1 Message

2 months ago

I’m having the same issue for the last week or so. I’ve re-started the box and done a system refresh, but neither worked. I only have one box in the house so I can’t try another one. 

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JakeTheArmyGuy

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9 Messages

I had a tech come out and replace my box with a new one, and that fixed it. No idea why it was just that one app, though. o_O

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2 months ago

XfinityJeffB

Official Employee

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452 Messages

One thing I have learned about technology is that it never behaves the way you would expect. I am glad it works now for you. Do you have any other questions or concerns we can assist you with?

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2 months ago

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JakeTheArmyGuy

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9 Messages

Nope, you've been very helpful. Thank you! ^_^

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2 months ago

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XfinityJeffB

Official Employee

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452 Messages

We appreciate you and your time. Thank you for being the best part of Xfinity. If you have any future needs, please start a new case.

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2 months ago

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XfinityJeffB

Official Employee

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452 Messages

2 months ago

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

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user_fdfgxd

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1 Message

I have had this issue with crunchyroll on my xi6 boxes 2 of 3 won't work,  i honestly won't try it on my 3rd box. I swapped 1 box and it worked for 2 nights but night 3 app error 04277. Again 

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2 months ago

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XfinityRay

Official Employee

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4.1K Messages

Greetings, @user_fdfgxd! Thanks for taking the time out of your day to reach out about the error you see when trying to watch Crunch Roll. I am sorry to hear the new TV box did not resolve the problem. I checked and do not see that our engineers are working on this as a known issue.

 

How long ago did the problem begin?

Are you using an HDMI cable between the TV box and TV? 

Does the error come up when the app is loading or at another time like when you pick out a program?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_ujn8o4

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1 Message

16 days ago

Just had this issue so anyone else coming here same reason: replace your box

I had unplugged the box and back in. Cleared data, did a reset, and called support and they did something on their end that they claimed would clear it in 1-2 hours. Nothing fixed it. Brought the box in, got a new one, it’s working. 

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XfinitySeth

Official Employee

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1.3K Messages

I appreciate you sharing your findings with the community user_ujn8o4! Please let us know if you run into any issues we can assist with 👍

 

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14 days ago

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JasonGuerrero2764

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1 Message

6 hours ago

We are experiencing the same Error Code-04277. It started on 07/02/2026 on our new TV box that we received a in March. I contacted agents via the chat and spoke to multiple agents on the phone, with all of them telling me to do the same troubleshooting steps over and over again with no resolution. The third agent I spoke to on the phone said the issue has been escalated to the engineering team and offered to schedule a technician to come out to the house. I didn’t think a technician on site is a good use of anyone’s time, so they advised me to wait 24-48 hours to see if the engineers can resolve the issue, if not, to exchange the TV box at our nearest Xfinity store.

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