Visitor
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1 Message
Choice TV Select with Xfinity Flex
I am trying to "upgrade to choice TV select" as described here: https://www.xfinity.com/support/articles/choice-tv. I am an internet only customer with a single flex device. I follow the instructions as in the link and it gets to the point where it says that the order is processed the box will prompt to update, but that never happens.
Xfinity support was no help at all as they seemed unaware of the feature to add Choice TV Select through the device and refused to help without adding broadcast choice TV to my account and charging to rent an additional cable box. (Incidentally, I had done this myself earlier and the flex device stopped working. I was told it was for internet only customers, so I had to call to have that removed for the flex device to work again.)(
Am I wrong that this should work? Am I wrong that adding (and removing) this subscription at will is a feature of flex?
CCJimmy
Problem Solver
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492 Messages
2 years ago
Hello @user_107615, thank you for taking the time to reach out to us! We will be more than happy to help with adding the Choice cable package to your plan. If you don't mind, can you please send our team a direct message with your full name and full address? We are happy to help!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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