charged for flex box I was told did not need to be returned
I am very unhappy with customer service. I called to cancel my service almost 2 months ago. When on the phone with the agent I specifically asked if any equipment needed to be returned. I had purchased my own router and modem. I was told I was all set, nothing needed to be returned. Today I got a bill for $120 for the non-returned flex box. By the way, this is the "free" flex box that was sent to me automatically-I did not request it. When I got it, I called and asked about it and was told it was included for free with my Internet service. I can't help but feel it is a scam when I am told not to return an item and then get charged for not returning said item almost 2 months later. When I just called customer service, expecting the charge to be taken off my account, I was repeatedly told that I had to return the box or pay the fee. I didn't keep the box after being told I didn't need to return it, so I can't return it now. I asked to speak to a supervisor. I was told a supervisor could not speak with me, they could only text with the agent. I can tell you I have no interest in dealing with Xfinity in the future for anything.