Visitor
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1 Message
charged for flex box I was told did not need to be returned 2025
I have been told that I am going to be charged for a flex TV box if I don't return it. I used my own modem and router. I did not want the Flex TV box. I was told it was free. I don't remember agreeing to return the Flex TV box that was given to me for free. Please help!
XfinitySean
Official Employee
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209 Messages
24 days ago
Hey there user_xz2juc, thanks for joining us in our community forums! The Flex TV box is a free rental, so while there may not be a monthly charge for the device, it is still Xfinity property and must be returned if deactivated to avoid unreturned equipment fees. I apologize for the confusion! Is your account still active, and if so, was the Flex TV box possibly deactivated in error?
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