U

Visitor

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2 Messages

Tue, Apr 19, 2022 3:12 AM

Can’t set up Flex box

Was sent a Flex box when I started my internet service. Started the set up process, chose the option to get a code texted to me to set the box up. Enter the code and it loads and then gives me an error. It says there is information missing from my account. I also tried the second set up option of entering in my information on the account including my full account number. It again gave me the same error and reason. Not sure if anyone else has had this issue or knows how to resolve it. Tried “chatting” with Xfinity but that gets me no where. 

XfinityChad2

Official Employee

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250 Messages

5 m ago

What’s the error code?  If it’s Xre-251 it means the device is not on the account properly and an agent needs to add it before trying again.    If it’s Xre-10000 it means your account is missing the flex service codes and an agent needs to add it before trying again.  

Official Employee

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134 Messages

5 m ago

Hi @user_69a5de Thank you for taking the time to reach out to us through Xfinity forums!

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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2 Messages

@XfinityAliciaA​ just sent a message. Thank you 

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