A

Visitor

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2 Messages

Thu, Apr 14, 2022 4:42 PM

Can't Play Anything in Pandora App

I can't play anything in the Pandora App in Xfinify Flex, and the Now Playing tab is grayed out. I am logged in and can see all my channels, but when I select one to play nothing happens. It was working fine two days ago, and now it isn't.

I've tried logging out and back in again and restarting both the Flex and my modem. Pandora is working fine on my phone, PC, and through a browser; it's just the Flex that isn't letting me play anything.

Visitor

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2 Messages

5 m ago

Exact same thing here.  Since yesterday afternoon, I can only see all the channels in My Collection, but when I try to choose one, nothing happens.  Also, I can't navigate to the Now Playing tab.  I tried all those things you did, and Pandora is working on all my other devices.  Hope somebody's got the answer.

Visitor

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2 Messages

5 m ago

Pandora says they've implemented a fix on their end, and it's working fine for me again. https://community.pandora.com/t5/Other-Devices/Xfinity-App-unresponsive-when-selecting-content/m-p/95832#M10611

Visitor

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2 Messages

@armizener​ Yay!!  Yes, it's now working for me, too.  Thanks for the heads up!

XfinityGabby

Official Employee

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591 Messages

Hello @armizener, thanks for reaching out to us in our Forums page. We are happy to hear that Pandora has implemented a fix and things are up and running for you. If anything else comes up, please don't hesitate to send us a message. We appreciate you being part of the Xfinity family and stay safe!

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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