2 Messages
Can’t log into MGM+ with my existing account
I have the Xfinity flex box. I tried to log into my existing MGM+ account but there is no option to sign in. The only option is to subscribe which why would i subscribe twice? Also side note, each time i click “subscribe” it gives a different price for what Xfinity will charge me. Seems really predatory and I don’t think I’ll continue service if I can’t sign into my apps.
XfinityBradM
Official Employee
•
703 Messages
7 days ago
@user_e7f5vi According to our Xfinity Flex article about adding premium subscriptions, there is a note that states: If you receive the channel through Xfinity (such as the linear broadcast channel(s) and On Demand content), it may not include access to the app. If it isn’t included, you may need to purchase a subscription separately through that channel to access the app content.
I would assume this works in the opposite way as well in your case. If you've purchased the app through the MGM+ website or another vendor that offered a discount on their streaming service, it would not work through your Xfinity Flex box as that requires a subscription directly from that broadcaster and appears to be the case in your situation.
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