Sun, Jul 11, 2021 5:27 AM
No matter what I do, I can’t get past the language screen. I’ve paired and unpaired the X16 remote. Pushed the WP buttons on both the Flex Box, and the modem. Still just a language screen.
3 m ago
Are you pointing the remote directly at the front of the device? Are you able to scroll up and down but the OK button won’t work?
Yes. I’ve literally stood right in front of the box. But through tech support, and all their resets, they did something on their end, and found out that the box is defective.
Hello @user_c9ea67 I am glad to hear our tech support was able to determine that your box was the cause of your issues. If they have not sent one out for you already, please stop into any local Xfinity service center to have it swapped out for a new one! You can find your local center using this link [Xfinity service centers](https://comca.st/3APbsFg?)