U

Visitor

 • 

2 Messages

Sun, Jul 11, 2021 5:27 AM

Can’t get past the language screen

No matter what I do, I can’t get past the language screen. I’ve paired and unpaired the X16 remote. Pushed the WP buttons on both the Flex Box, and the modem. Still just a language screen.

Responses

XfinityChad2

Official Employee

 • 

147 Messages

3 m ago

Are you pointing the remote directly at the front of the device?  Are you able to scroll up and down but the OK button won’t work? 

Visitor

 • 

2 Messages

3 m ago

Yes. I’ve literally stood right in front of the box. But through tech support, and all their resets, they did something on their end, and found out that the box is defective.

Official Employee

 • 

97 Messages

Hello @user_c9ea67 I am glad to hear our tech support was able to determine that your box was the cause of your issues. If they have not sent one out for you already, please stop into any local Xfinity service center to have it swapped out for a new one! You can find your local center using this link [Xfinity service centers](https://comca.st/3APbsFg?)

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here