Can’t get past the language screen

No matter what I do, I can’t get past the language screen. I’ve paired and unpaired the X16 remote. Pushed the WP buttons on both the Flex Box, and the modem. Still just a language screen.

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Responses

XfinityChad2

Official Employee

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234 Messages

1 y ago

Are you pointing the remote directly at the front of the device? Are you able to scroll up and down but the OK button won’t work?

0

U

user_c9ea67

Visitor

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2 Messages

1 y ago

Yes. I’ve literally stood right in front of the box. But through tech support, and all their resets, they did something on their end, and found out that the box is defective.

1

0

Hello @user_c9ea67 I am glad to hear our tech support was able to determine that your box was the cause of your issues. If they have not sent one out for you already, please stop into any local Xfinity service center to have it swapped out for a new one! You can find your local center using this link [Xfinity service centers](https://comca.st/3APbsFg?)

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1 y ago

0

Flex

user_c9ea67

Can’t get past the language screen

XfinityChad2

user_c9ea67

XfinityAmandaB

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