Visitor
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2 Messages
Can’t get past the language screen
No matter what I do, I can’t get past the language screen. I’ve paired and unpaired the X16 remote. Pushed the WP buttons on both the Flex Box, and the modem. Still just a language screen.
Visitor
•
2 Messages
No matter what I do, I can’t get past the language screen. I’ve paired and unpaired the X16 remote. Pushed the WP buttons on both the Flex Box, and the modem. Still just a language screen.
Responses
XfinityChad2
Official Employee
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147 Messages
3 m ago
Are you pointing the remote directly at the front of the device? Are you able to scroll up and down but the OK button won’t work?
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user_c9ea67
Visitor
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2 Messages
3 m ago
Yes. I’ve literally stood right in front of the box. But through tech support, and all their resets, they did something on their end, and found out that the box is defective.
1
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