Visitor
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2 Messages
Cannot view movie after purchase (ENT-22017)
Hey folks, just bought the new Puss in Boots film, and cannot view it. Getting the “This vidéo couldn’t load” error message. Error code is ENT-22017. Hoping to get it fixed as soon as possible, thanks!
CCVanessa
Contributor
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234 Messages
2 years ago
@TMiHin01 Hi there, thank you for taking the time to reach out and make us aware of your concerns. My apologies you are having issues viewing a recent purchase, and it would be my pleasure to help in any way I can. Have you already tried resetting and unplugging the equipment, to see if that helps? Are you viewing it from inside the 'Purchases' folder?
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user_ba07f1
Visitor
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3 Messages
2 years ago
I have the same issue as well. Was told there is an internal investigation on this issue. Comcast, PLEASE post either the solution or status on these issues publicly. STOP making people direct message you only. Terrible customer experience.
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Missal
Visitor
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4 Messages
2 years ago
I’m having the same exact issue and I just purchased this movie two days ago and it still hasn’t worked! Has there been a fix issued or what?!
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