U

Visitor

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1 Message

Tuesday, January 24th, 2023 5:23 PM

Canceling starz subscription

My mom signed up for it ( i have hence set up a purchase pin so she can't do something stupid like that again) and i refuse to pay for it and i want to remove it from my billing cycle.

Official Employee

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261 Messages

14 hours ago

Thank you for reaching out to us on the forums, @user_5875e8! We can definitely help get Starz off of your account, and I appreciate you taking the step to set up a purchase pin. Could you DM us to get the process started? To send a direct message [private message]:
 •    Click "Sign In" if necessary
 •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
 •    Click the "New message" (pencil and paper) icon
 •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 •    - An "Xfinity Support" graphic replaces the "To:" line.
 •    Type your message in the text area near the bottom of the window
   Press Enter to send it

 

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