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Visitor

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3 Messages

Sat, Dec 11, 2021 3:48 AM

Cancel showtime

How do I cancel showtime 

Official Employee

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3.2K Messages

6 m ago

Hello @user_2946db.

Thanks for taking the time to reach out to us here on the Xfinity Forums for support. 

I'm sorry to hear you are having some trouble managing your subscriptions. Fortunately, we have this super helpful guide that will walk you through the steps of how you can unsubscribe!

Subscribe, Unsubscribe and Manage Internet Subscription Video on Demand Channels

 

Please give that a try and let us know if you are able to get it figured out or if you could use an extra hand. :)

(edited)

Visitor

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1 Message

3 m ago

please help me unsubscribe from showtime.

Official Employee

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769 Messages

@user_1cd4b1 Thank you for reaching out to our Digital Care Team. Have you tried the step mentioned by my awesome colleague to unsubscribe? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I had a free showtime subscription on my apple iphone ios for the showtime app. And i used 7 day free trial. Then i cancelled the subscription before the 7 days was up. By unsubscribing via my cell phone. It unsubscribed successfully and i didn’t have to pay for the monthly subscription. But for some reason xfinity decided to keep charging 12$ extra a month for a showtime subscription that i never subscribed to on my xfinity flex box/tv/internet. And i have been charged an extra 12$ to my bill for past 3 months. Not knowing it was in there cause i was told it was unsubscribed successfully on my cell phone. I think it’s ridiculous and now i have gotten charged about 36-48$ for 3/4 months of showtime that i didn’t agree to subscribe to on my xfinity flex box/tv

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